Privacy Policy
Effective date: 27 May 2025 · ABN 44 637 706 953
Overview
MB Auto Collective Pty Ltd (ABN 44 637 706 953) ("we", "us", "our") operates the website mbautocollective.com and the associated car dealership located at 1/267 Young Street, Waterloo NSW 2017.
We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to it. By using our website or submitting any enquiry, you agree to the practices described in this policy.
What Information We Collect
We collect personal information only when you voluntarily provide it to us through one of our forms or by contacting us directly. The types of information we may collect include:
- Full name
- Email address
- Phone number
- Vehicle details you provide (make, model, year, kilometres, registration, colour)
- Details about a vehicle you are looking to purchase or source
- Finance enquiry information (budget, preferred terms)
- Any messages or notes you include in enquiry forms
We do not collect sensitive information (such as health, financial account, or government identifier data) through our website.
We do not collect information from individuals under 18 years of age. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.
How We Collect Information
We collect personal information directly from you when you:
- Submit a vehicle enquiry on a stock listing
- Complete a car valuation or trade-in request
- Submit a car sourcing request
- Send a finance enquiry
- Contact us via our contact form
- Call or email us directly
We may also collect non-personal, aggregated analytics data (such as page views and referral sources) via Google Tag Manager and Google Analytics to understand how visitors use our website. This data cannot be used to identify you individually.
Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To respond to your vehicle enquiries, valuation requests, or sourcing requests
- To communicate with you about vehicles and services that may interest you
- To process and manage your interactions with our dealership
- To improve our website, services, and customer experience
- To comply with legal obligations applicable to licensed motor vehicle dealers in NSW
We will not use your personal information for any purpose that is unrelated to the above without your consent.
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our business, but only to the extent necessary to deliver those services. These may include:
- Cloud database and storage providers (used to securely store enquiry data)
- Finance brokers or lenders, where you have specifically requested a finance referral
- Government or regulatory bodies where required by law
Any third parties we engage are required to handle your information in a manner consistent with this Privacy Policy and applicable privacy laws.
Storage & Security
Your personal information is stored securely using industry-standard cloud infrastructure. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
All data transmitted through our website is encrypted using HTTPS/TLS. Our database provider employs row-level security, access controls, and regular security audits.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you wish to request deletion of your data, see the "Your Rights" section below.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect aggregate analytics data. Cookies do not contain personal information on their own.
You can disable cookies in your browser settings at any time. Note that doing so may affect the functionality of certain parts of our website.
We use Google Analytics (via Google Tag Manager) to understand website traffic patterns. This data is aggregated and anonymous. For more information on how Google handles this data, see the Google Privacy Policy at google.com/policies/privacy.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information (subject to any legal retention obligations)
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us at hello@mbautocollective.com or by phone on 0400 003 994. We will respond to all requests within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Links to Other Websites
Our website may contain links to third-party websites (such as finance providers or map services). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: